Thank you for purchasing Mitolyn. This page explains how to track your order, get help with shipping or returns, and contact our support team. Replace the bracketed placeholders with your actual contact details, courier names, and tracking portal links.
After your purchase, you will receive an order confirmation email to the address you provided.
The confirmation includes: Order number, items purchased, billing summary, and estimated shipping method.
Typical processing time: 1–3 business days (processing may take longer during promotions).
Shipping time depends on your country and the carrier selected at checkout (common windows: 5–14 business days).
Shipping times shown at checkout are estimates only and not guarantees.
When your order ships, you will receive a shipping email containing:
Courier name (e.g., DHL, FedEx, UPS, local post)
Tracking number (e.g., ABC123456789)
Direct tracking link (clickable)
Click the tracking link in the shipping email or visit the courier’s website and enter the tracking number.
If you don’t receive a tracking email within 5 business days, contact support (see Section 7).
Troubleshooting:
Tracking shows “Label Created” — this means the label was made but the shipment may not yet be scanned by the courier. Please allow 24–72 hours for updates.
Tracking not updating — couriers sometimes delay scans. If there’s no progress after 7 business days, contact us.
International shipments may be subject to customs processing, duties, or local taxes. These are the buyer’s responsibility unless otherwise stated.
Customs clearance may add delays beyond the estimated delivery window.
If your package is lost in transit, damaged on arrival, or you received the wrong product, please:
Take photos of the package and contents (include exterior and any damage).
Email support with your order number, photos, and a description of the issue.
We will open an investigation with the courier and advise next steps (refund or replacement) once we have the courier’s findings.
Returns and refunds are handled according to the policy of the seller/checkout provider (often the official Mitolyn sales page or the merchant processing the order).
General guideline:
Request a refund within [X] days of delivery if eligible (replace [X] with your refund window).
Provide order number, reason for return, and photos (if applicable).
Refunds are processed to the original payment method and may take 5–14 business days to appear, depending on your bank.
If your purchase was through an affiliate link or third-party checkout, we will help direct you to the correct refund channel and escalate on your behalf when possible.
For billing errors (duplicate charges, incorrect amount, failed payment), contact support with:
Order number
Screenshot of the billing statement or bank transaction
We will coordinate with the payment processor to resolve the issue.
We only use the information necessary to process and ship your order and to handle support requests. For details see our Privacy Policy.
Do not share full payment card numbers over email — we will never ask for your full card number.