Refund Policy

Thank you for choosing Mitolyn. We want every customer to feel confident and satisfied with their purchase. The following Refund Policy explains when and how you may request a refund and the conditions that apply. Please read it carefully before placing an order.

1. 100% Satisfaction Promise

We stand behind the quality of Mitolyn. If you are not satisfied with your purchase, you may qualify for a refund according to the terms below.

Refunds are handled based on the policies of the official Mitolyn vendor or checkout provider. This website is an informational/affiliate platform and helps guide customers to the correct support channel.

2. Refund Eligibility

You may request a refund if:

  • You purchased Mitolyn through the official sales page or designated checkout partner

  • You provide a valid order number and proof of purchase

Refunds may be offered for:

  • Dissatisfaction with the product

  • Damaged or defective bottles

  • Wrong product received

  • Lost shipment (after courier investigation)

3. Non-Refundable Situations

A refund may not be issued if:

  • The refund request is made after the official refund window

  • The order number cannot be verified

  • The product was purchased from an unauthorized reseller or marketplace

  • The return package is incomplete or missing required items (if applicable)

4. Return of Physical Products

For physical bottle returns (if required by the vendor):

  • Customer may need to return unused bottles, including opened and unopened ones

  • Returns should be shipped to the address provided by the official Mitolyn support team

  • Return shipping costs may be the responsibility of the customer unless the product arrived damaged or incorrect

Important:
Do not send the product back to the website you purchased from unless instructed by official support.

5. Refund Process

  1. Contact the official Mitolyn support team with:

    • Full name

    • Order number

    • Email used during purchase

    • Reason for refund request

    • Photos (if product was damaged or incorrect)

  2. The support team will review your request and confirm eligibility.

  3. If approved:

    • Refunds are issued to the original payment method

    • Processing time: 90 days, money back guarantee

  4. You will receive a confirmation email once your refund has been processed.

6. Subscription Orders (If Applicable)

If you purchased a subscription:

  • You may cancel at any time through your customer portal or by contacting support

  • Future charges will be stopped immediately

  • Only orders within the refund period are eligible for refunds

7. Shipping Costs

  • Original shipping fees (if any) are non-refundable

  • If the product arrived defective, incorrect, or damaged, shipping costs may be reimbursed depending on vendor policy

8. Lost or Missing Packages

If your package shows as “delivered” but you didn’t receive it:

  • Contact support with your order number

  • A courier investigation may be opened

  • Replacement or refund will be processed based on courier results